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I’ve been in Kuwait for a bit over a week now to visit family and friends. Over the course of the past few days, I have noticed something very awkward about the way companies treat their customers, and to be quite honest I find it quite shocking when you compare the customer service here in Kuwait with the customer service one gets in the United States.

It isn’t just one store here in Kuwait where you realize that customer service is nearly inexistent, it is noticeable in almost every single business establishment available.  Employees and sales people simply could care less about the customer; they are more interested in killing time in random ways than in helping their customers out.  You would expect that the employees of a world-known establishment would treat their customers like kings, so that their customers keep on coming back, especially when the average customer is spending hundreds of dollars on clothes just by purchasing a few articles of clothing.

What shocks me even more is that Kuwait is a country where the locals have one of the highest purchasing power parities in the world, which means that the people in this country have the money to spend.  Yet companies fail to train, monitor, and help their sales staff improve upon the ways that they service their customers.

I’ll be in Lebanon next week and hopefully in Dubai for a few days sometime during the summer.  I’ll make sure to come back to this topic and compare customer service in Lebanon and Dubai to the customer service in Kuwait.